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The fine print

How the rental works, what we do with your information, and the terms you agree to when you book. Written to be read, not to be skipped.

Rental Policy
Cancellation & Refund
Delivery & Pickup
Cookie Policy
Privacy Policy
Terms of Service
Last updated: August 14, 2026

Effective August 14, 2026

This Rental Agreement and Equipment Policy applies to all rentals from Alabama Moving Bins (“AMB,” “we,” “us,” or “our”). By placing a reservation, accepting delivery or using our equipment, the customer (“you” or “your”) agrees to these terms.

1. Rental equipment

Your rental may include reusable moving bins, dollies, security seals, labels and other equipment described in your reservation.

All reusable moving bins and dollies remain the property of Alabama Moving Bins. They may not be sold, transferred, altered or used for any commercial purpose without our written permission.

Moving bags included with your package belong to you. They do not need to be returned.

2. Rental period

Your rental period begins on the delivery date and ends on the scheduled pickup date shown in your reservation confirmation.

The length of the rental depends on the package selected. Review your confirmation carefully and contact us promptly if a date or address needs to be changed.

Returning equipment early does not reduce the package price or create a partial refund.

3. Rental extensions

If you need additional time, contact us before your scheduled pickup date. Extensions are subject to equipment availability.

Each additional week costs 20% of the original package price. An extension is not confirmed until AMB approves the new pickup date.

If the equipment is not available for pickup as scheduled and an extension has not been approved, additional rental charges and a missed-stop fee may apply.

4. Delivery and pickup

Delivery and pickup will occur on the dates and during the service periods confirmed by AMB. You are responsible for providing complete addresses, gate codes, parking instructions and access information.

You do not have to be present if you have authorized us to leave or collect the equipment from a safe, accessible location.

Bins must be empty, stacked and accessible on pickup day. Dollies and other reusable equipment must be placed with the bins.

A $25 missed-stop fee applies when another delivery or pickup trip is required because:

  • The equipment is not accessible;
  • The bins have not been emptied;
  • A gate, building or secured area cannot be accessed;
  • The address or access instructions are incorrect or incomplete; or
  • The customer has not obtained required building, parking or property-management permission.

5. Customer responsibilities

While the equipment is in your possession, you agree to:

  • Use it only for lawful moving, packing and temporary household storage;
  • Keep it reasonably secure and protected from theft;
  • Follow all handling and load instructions;
  • Keep each bin at or below its 100-pound maximum capacity;
  • Avoid dragging, throwing, standing or sitting on the bins;
  • Use dollies on stable surfaces and within their intended capacity;
  • Keep the equipment away from fire, extreme heat and damaging substances;
  • Inspect the equipment when it arrives and promptly report any existing damage; and
  • Return all rented bins and dollies in substantially the same condition in which they were delivered, excluding normal wear.

You are responsible for the conduct of family members, movers, contractors and anyone else who uses the equipment during your rental.

6. Prohibited contents and uses

Do not place any of the following in or on AMB equipment:

  • Flammable, explosive or combustible materials;
  • Gasoline, propane, fireworks or ammunition;
  • Corrosive liquids, wet paint or hazardous chemicals;
  • Illegal substances or stolen property;
  • Live animals;
  • Unsealed food, liquids or materials likely to leak;
  • Items exceeding the bin’s 100-pound capacity; or
  • Anything that could injure a person or permanently damage or contaminate the equipment.

AMB may refuse to handle equipment that appears unsafe, overloaded, contaminated or improperly used.

7. Cleaning

Routine washing and sanitizing are included. You do not need to wash the bins before pickup.

Please remove all belongings, trash, food and loose material. A $10-per-bin deep-cleaning fee may be charged when a bin requires cleaning beyond normal washing and sanitizing, including cleaning caused by paint, oil, chemicals, food residue, excessive dirt, odors or prohibited materials.

8. Temporary damage authorization hold

A $100 temporary authorization hold is placed on the credit card used for the reservation when the order is delivered.

This is a security authorization, not a rental deposit or an additional rental charge.

The hold is released within one to two business days after all reusable equipment has been returned and inspected. Depending on your financial institution, it may take an additional three to seven business days for the hold to disappear from your account.

9. Lost, stolen or damaged equipment

Normal wear — including ordinary scuffs and scratches — does not result in a charge.

You are responsible for equipment that is lost, stolen, not returned or damaged beyond normal wear while it is in your possession. Current replacement charges are:

  • Reusable moving bin: $20 each
  • Dolly: $50 each

Moving bags belong to the customer and are not returned or subject to replacement charges.

The $100 authorization hold does not limit your responsibility. If cleaning, repair or replacement costs exceed $100, the remaining balance may be charged to the payment method on file.

Before processing an additional charge, AMB will contact you and provide an itemized explanation.

10. Personal belongings

AMB provides rental equipment but does not pack, load, transport, unload or supervise your belongings.

You are responsible for packing items securely, distributing weight appropriately and deciding what may safely be placed in each bin. AMB does not insure the belongings placed inside its bins.

To the extent permitted by law, AMB is not responsible for loss of or damage to belongings caused by improper packing, overloading, handling by the customer or movers, vehicle accidents, theft, weather exposure or the use of prohibited materials.

11. Property damage and personal injury

Use care when moving bins or dollies across floors, stairs, ramps and other surfaces. You are responsible for determining whether the equipment can be used safely at each location.

To the extent permitted by law, AMB is not responsible for property damage or personal injury caused by overloading, unsafe handling, improper stacking, misuse or failure to follow instructions.

Nothing in this policy excludes responsibility that cannot legally be excluded under applicable law.

12. Payment authorization

You authorize AMB to charge the payment method on file for:

  • The package price and disclosed delivery fees;
  • Approved rental extensions;
  • Missed-stop fees;
  • Excessive-cleaning fees;
  • Lost, stolen or damaged equipment; and
  • Other charges expressly authorized under this agreement.

AMB will provide an explanation of any charge assessed after the original reservation.

13. Cancellations and refunds

Cancellations, date changes and refunds are governed by the separate Cancellation and Refund Policy.

A $25 cancellation fee applies when a reservation is canceled less than 48 hours before the scheduled delivery.

Approved refunds are initiated within two to three business days and returned to the original payment method. Your financial institution may take an additional five to ten business days to post the refund.

14. Cancellation by Alabama Moving Bins

If AMB must cancel a confirmed reservation, you will receive a full refund of all amounts paid, including delivery fees.

We will notify you as quickly as possible and, when available, offer alternative dates or package options. To the extent permitted by law, AMB’s liability for canceling a reservation is limited to the amount paid for that reservation.

15. Governing law

This agreement is governed by the laws of the State of Alabama. If any provision is found unenforceable, the remaining provisions will continue in effect.

16. Contact us

Questions, extensions and scheduling changes should be directed to Alabama Moving Bins:

Phone or text: 205.644.3771
Website: AlabamaMovingBins.com

17. Acceptance

By submitting a reservation, accepting delivery or using AMB equipment, you confirm that you have read and agree to this Rental Agreement and Equipment Policy, the Cancellation and Refund Policy, and the Delivery and Pickup Policy.

Effective August 14, 2026

We understand that moving dates change. Please call or text 205.644.3771, or reply to your confirmation email, as soon as your plans change.

Changing your dates

You may change your scheduled delivery or pickup date at no charge when you contact us at least 24 hours before the scheduled service date. All changes are subject to availability.

Requests made less than 24 hours before the scheduled date may require a $25 route-change fee.

Cancelling your reservation

Reservations cancelled 48 hours or more before the scheduled delivery are refunded in full.

A $25 cancellation fee applies when a reservation is cancelled less than 48 hours before the scheduled delivery.

After delivery

Once equipment has been delivered, the package price is not refundable. Returning the bins early does not reduce the package price or create a partial refund.

Refunds

Approved refunds are initiated within two to three business days and returned to the original payment method. Your financial institution may take an additional five to ten business days to post the refund.

The $100 temporary damage authorization hold is separate from a refund. It is released after all equipment has been returned and inspected, as described in the Rental Agreement and Equipment Policy.

If Alabama Moving Bins must cancel

If we must cancel a confirmed reservation, you will receive a full refund of all amounts paid, including delivery fees.

We will notify you as quickly as possible and, when available, offer alternative dates or package options. To the extent permitted by law, our liability for cancelling a reservation is limited to the amount paid for that reservation.

Missed pickups

If the bins are not empty or accessible when the driver arrives, another trip may be required. A $25 missed-stop fee may apply, as described in the Delivery and Pickup Policy.

Contact us

Phone or text: 205.644.3771
Email: hello@alabamamovingbins.com
Hours: Monday–Saturday, 8:00 a.m.–6:00 p.m.

Effective August 14, 2026

This policy explains where we deliver, how scheduling works and what we need from you so delivery and pickup go smoothly.

Service area

Delivery and pickup are included within 15 miles of Vestavia Hills. Addresses between 15 and 22 miles from Vestavia Hills are served for an additional $25 delivery fee, disclosed before you reserve. Addresses beyond 22 miles fall outside our regular delivery area; contact us to ask about custom availability.

Service is determined by the specific street address, not simply the city name, because some communities cross the mileage boundary.

Delivery and pickup may be at different addresses as long as we serve both locations. If either address falls within the extended service area, the additional fee may apply. See our service area page for the full list of communities.

Scheduling

You choose your delivery and pickup dates when you reserve. Deliveries and collections are scheduled Monday through Saturday, 8:00 a.m. to 6:00 p.m.

You will not select a time window online. We coordinate the timing with you before arrival and contact you if the schedule changes.

Availability fills quickly around month-end and during the summer. Reserving early is recommended, especially if your moving schedule has limited flexibility.

Delivery access

You are responsible for providing complete addresses, gate codes, parking instructions and building access information before your scheduled date.

Standard delivery is made to a safe, accessible ground-level location such as a driveway, garage, covered porch, lobby or loading area.

Drivers do not carry bins up or down stairs or through the home unless special arrangements have been confirmed in advance. Apartments, gated communities and buildings with restricted access may require you or an authorized person to be present.

Empty bins nest together, so a delivery occupies roughly the same footprint as a single bin. Please leave a clear, level space for the bins and included dollies.

Unattended delivery and pickup

You do not need to be present if you give us permission in advance and provide instructions for a safe, accessible location such as a garage, covered porch or carport.

We will only leave or collect equipment unattended with your approval. Equipment left at your direction remains your responsibility once it has been delivered.

Pickup

On your scheduled pickup date, empty the bins, close the lids and stack everything in a safe, accessible ground-level location. Dollies and other reusable equipment must be placed with the bins.

No washing or sanitizing is required. Simply remove your belongings and any loose trash — we clean and sanitize every bin at our facility before its next rental.

Missed or inaccessible stops

A $25 missed-stop fee applies when another delivery or pickup trip is required because:

  • The equipment is not accessible;
  • The bins have not been emptied;
  • A gate, building or secured area cannot be accessed;
  • The address or access instructions are incorrect or incomplete; or
  • Required building, parking or property-management permission has not been obtained.

If the equipment is not available for pickup as scheduled and an extension has not been approved, additional rental charges may also apply under the Rental Agreement and Equipment Policy.

Weather and safety

Severe weather or unsafe site conditions may require us to reschedule a delivery or pickup. We will contact you as early as possible and agree a new date at no charge.

Our bins are weather-resistant, but they are not waterproof. Attached lids help shield belongings from light rain and moisture; they are not a substitute for insurance or for keeping bins under cover.

Changing a date

Date changes requested at least 24 hours in advance are free, subject to availability. Requests made inside 24 hours may require a $25 route-change fee. See the Cancellation and Refund Policy for full details.

Contact us

Phone or text: 205.644.3771
Email: hello@alabamamovingbins.com
Hours: Monday–Saturday, 8:00 a.m.–6:00 p.m.

Effective August 19, 2026

This Cookie Policy explains how Alabama Moving Bins uses cookies and similar technologies on AlabamaMovingBins.com, and how you can manage your preferences.

What cookies are

Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences and understand how the site is used. Similar technologies such as pixels and local storage work in comparable ways, and this policy covers those as well.

Cookies we use

Essential cookies

Required for the website and the reservation system to work. These cannot be switched off. They support page navigation, security, form submission and completing a booking.

Functional cookies

Remember choices such as your preferred settings so you do not have to re-enter them on a return visit.

Analytics cookies

Help us understand which pages are visited and how visitors move through the site, so we can improve it. This information is used in aggregate and is not used to identify individual visitors.

Advertising cookies

May be used to measure the performance of advertising and to show relevant ads on other websites.

Third-party services

Some cookies are set by services we use to operate the site. These providers set their own cookies and have their own privacy practices:

  • Booqable — our reservation and rental management system, used for checking availability, taking bookings and processing payments.
  • Stripe — our payment processor. Stripe sets cookies to process payments securely and to help detect and prevent fraud.
  • Tawk.to — our website chat widget, used to answer questions in real time. It sets cookies to maintain your chat session and recognise returning visitors. See Tawk.to’s data protection information for details.

We do not control the cookies set by these providers. Please review their own policies for details of how they handle data.

Managing your preferences

You can accept all cookies, allow only essential cookies, or manage your preferences individually using the cookie banner when you first visit the site. You can change your choice at any time by reopening the cookie settings.

You can also block or delete cookies in your browser settings. Doing so may affect how parts of the site work — in particular, blocking essential cookies may prevent you from completing a reservation.

Do Not Track signals

Some browsers offer a Do Not Track setting. There is currently no common industry standard for responding to these signals, so our site does not respond to them differently.

Changes to this policy

We may update this Cookie Policy as the site and the tools we use change. The effective date above will be updated when we do.

Contact us

Questions about this policy can be sent to hello@alabamamovingbins.com, or call or text 205.644.3771.

For more about how we handle personal information generally, see our Privacy Policy and Terms of Service.

Effective August 19, 2026

Alabama Moving Bins (“Alabama Moving Bins,” “AMB,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit AlabamaMovingBins.com, communicate with us or reserve our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you request information, contact us, use live chat, make a reservation or otherwise interact with Alabama Moving Bins, you may provide:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Delivery and pickup addresses
  • Move dates and rental dates
  • Details about your home or move
  • Package and equipment selections
  • Special delivery instructions
  • Communications sent through forms, email, text message or live chat
  • Information provided in connection with a realtor gift or referral
  • Other information you choose to provide

Payment Information

Payments may be processed by third-party payment providers, including Stripe and Booqable’s integrated payment systems.

We generally do not directly receive or store your complete payment-card number. Payment providers may collect your card number, expiration date, security code, billing information and other information needed to process payments, refunds and authorization holds.

Your use of these payment services is also subject to the privacy policies and terms of the applicable providers.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages visited
  • Links or buttons selected
  • Date and time of visits
  • Approximate location based on IP address
  • Website performance and interaction information
  • Cookie and similar technology identifiers

2. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to:

  • Operate and secure the website
  • Remember visitor preferences
  • maintain reservations and shopping-cart functions
  • Understand website traffic and visitor behavior
  • Improve website performance
  • Measure marketing effectiveness
  • Support live-chat functionality

Some cookies are necessary for the website to operate. Other cookies may be used for analytics or marketing, depending on the tools enabled on the website.

You can control cookies through your browser settings and, when available, our cookie-consent tool. Disabling certain cookies may prevent some website features from functioning properly.

3. How We Use Information

We may use collected information to:

  • Process and manage reservations
  • Confirm product availability
  • Schedule deliveries and pickups
  • Process payments, refunds and authorization holds
  • Communicate about orders, rental periods and equipment returns
  • Respond to questions and customer-service requests
  • Provide live-chat support
  • Send transactional email or text-message updates
  • Administer realtor gifts, referrals and partner programs
  • Detect fraud, misuse or security incidents
  • Maintain and improve our website and services
  • Analyze website traffic and business performance
  • Comply with legal, tax, accounting and regulatory obligations
  • Enforce our Rental Agreement, Terms of Service and other policies
  • Protect our customers, business, equipment and legal rights

4. Email and Text Communications

When you provide your email address or telephone number in connection with a reservation, inquiry or rental, we may contact you regarding:

  • Reservation confirmations
  • Delivery or pickup scheduling
  • Rental-period reminders
  • Payment or authorization-hold information
  • Equipment-return reminders
  • Customer-service matters
  • Changes affecting your reservation

With your consent, we may also send promotional messages, moving tips or special offers.

Consent to receive promotional text messages is not required to make a purchase. Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.

Opting out of promotional messages will not prevent us from sending necessary transactional communications about an active reservation or rental.

5. How We Share Information

We may disclose information to companies that help us operate our business, including:

  • Booqable or other reservation-management providers
  • Stripe or other payment processors
  • Website-hosting and WordPress service providers
  • tawk.to or other live-chat providers
  • Email and text-message service providers
  • Analytics and website-performance providers
  • Delivery, accounting, legal and professional-service providers
  • Fraud-prevention and security providers

These providers may access information only as reasonably necessary to perform services for us, subject to their own terms, privacy policies and legal obligations.

We may also disclose information:

  • To comply with applicable law, a subpoena, court order or legal process
  • To investigate fraud, misuse, safety concerns or security incidents
  • To enforce our agreements and protect our rights or property
  • To protect the safety or rights of customers or others
  • As part of a merger, financing, sale, reorganization or transfer of business assets
  • With your direction or consent

We do not sell personal information for money.

6. Analytics and Third-Party Services

Our website may use third-party tools that collect information about website activity and performance. These services may use cookies or similar technologies and may process information according to their own privacy policies.

Our website may also contain links to third-party websites. Alabama Moving Bins does not control and is not responsible for the privacy practices, security or content of those websites.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and document reservations and rentals
  • Provide customer support
  • Maintain business and tax records
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud or misuse
  • Meet legal, accounting and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee that unauthorized parties will never defeat security measures or gain access to information.

Please do not send complete payment-card numbers, account passwords, Social Security numbers or other highly sensitive information through email, text message, contact forms or live chat.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

  • Confirm whether we hold personal information about you
  • Provide access to certain personal information
  • Correct inaccurate information
  • Delete certain information
  • Explain how certain information has been used or disclosed
  • Stop sending promotional communications

To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before completing a request. Certain information may be retained when required for legal, accounting, security or contractual purposes.

10. Children’s Privacy

Our website and rental services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.

Customers making reservations must be at least 18 years old and legally able to enter into a binding agreement.

11. Visitors Outside Alabama

Alabama Moving Bins operates primarily in the Greater Birmingham, Alabama area. If you access our website from another state or country, your information may be transferred to and processed in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or by another reasonable method.

13. Contact Us

Questions, requests or concerns about this Privacy Policy may be directed to:

Alabama Moving Bins

Email: hello@alabamamovingbins.com

Call or text: 205.644.3771

Website: AlabamaMovingBins.com

Effective August 19, 2026

These Terms of Service (“Terms”) govern your access to and use of AlabamaMovingBins.com and the online services provided by Alabama Moving Bins (“Alabama Moving Bins,” “AMB,” “we,” “us” or “our”).

By accessing our website, submitting information or making a reservation, you agree to these Terms. If you do not agree, do not use the website or services.

1. About Alabama Moving Bins

Alabama Moving Bins provides reusable moving-bin and related equipment rentals within its designated Greater Birmingham service area.

The website allows customers to review packages, estimate their needs, check service-area information, contact us and request or complete reservations.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to make a reservation.

By using the website or reserving products, you represent that:

  • The information you provide is accurate and complete
  • You are authorized to use the selected payment method
  • You have authority to arrange delivery and pickup at the addresses provided
  • You will comply with these Terms and all applicable policies

3. Website Terms and Rental Terms

These Terms govern use of the website and online reservation process.

Every rental is also subject to the applicable:

  • Rental Agreement
  • Cancellation and Refund Policy
  • Delivery and Pickup Policy
  • Damage, Loss and Replacement Policy
  • Package terms displayed during checkout
  • Additional terms accepted when the reservation is placed

Those policies are incorporated into these Terms by reference.

If these general website Terms conflict with a signed or electronically accepted Rental Agreement regarding a specific rental, the Rental Agreement will control that rental.

4. Reservations and Availability

Submitting a reservation request or payment does not guarantee availability until Alabama Moving Bins confirms the reservation.

All reservations are subject to:

  • Available inventory
  • Available delivery and pickup times
  • Service-area eligibility
  • Successful payment authorization
  • Acceptance of required agreements and policies
  • Accurate delivery and contact information

We may contact you to clarify information, adjust scheduling or offer an alternative package when necessary.

If Alabama Moving Bins must cancel a confirmed reservation, our applicable cancellation policy will govern the available refund and rebooking options.

5. Packages and Product Information

We make reasonable efforts to display accurate package descriptions, quantities, rental periods, photographs, prices and availability.

Actual products may vary slightly in appearance because of normal use, manufacturing changes, lighting or photography. Minor variations that do not materially affect function do not entitle a customer to a refund.

Package bin totals include the green First Box unless the package description specifically states otherwise.

Dollies, bins and other rented equipment remain the property of Alabama Moving Bins. Moving bags and other items specifically identified as customer keepsakes become the customer’s property.

6. Pricing, Taxes and Payment

Prices are displayed in U.S. dollars and may change before a reservation is completed.

The price applicable to a confirmed reservation is the price shown and accepted during checkout, subject to:

  • Applicable taxes
  • Extended service-area charges
  • Optional add-ons
  • Approved upgrades
  • Rescheduling fees
  • Late fees
  • Damage, loss or replacement charges
  • Other charges disclosed before or during the rental

Payments may be processed through Booqable, Stripe or another authorized payment provider. You agree to provide current and accurate payment information.

7. Authorization Hold

A temporary $100 authorization hold may be placed on the customer’s payment card when an order is delivered.

The hold is normally released within one to two business days after all bins and equipment are returned and inspected. Depending on the customer’s bank, the hold may take an additional three to seven business days to disappear from the account.

The authorization hold is not necessarily the maximum amount the customer may owe. Charges for loss, damage, missing equipment, unauthorized extensions or other amounts due may exceed $100 when permitted by the Rental Agreement.

We will provide an itemized notice before processing charges that exceed the authorization hold, except where immediate processing is legally permitted or required.

8. Delivery and Pickup

Delivery and pickup are included within our standard service area unless otherwise disclosed.

Extended-area deliveries, unusual access conditions, unsuccessful delivery attempts or special scheduling requests may require additional fees.

Customers must provide:

  • Accurate addresses
  • Safe and lawful access
  • Gate, building or parking instructions
  • A working telephone number
  • Notice of stairs, elevators or access restrictions
  • An appropriate covered location for the bins

Available delivery and pickup time windows are estimates rather than guarantees. Traffic, weather, equipment issues, customer delays and other circumstances may affect arrival times.

Additional delivery requirements are addressed in our Delivery and Pickup Policy.

9. Rental Periods and Extensions

The rental period for each package is displayed during checkout and begins according to the terms of the confirmed reservation.

Customers must have all rented bins and equipment ready for pickup at the agreed location and time.

Rental extensions:

  • Are subject to availability
  • Must be requested before the scheduled pickup
  • Are not guaranteed
  • May require an additional charge
  • Are not approved until confirmed by Alabama Moving Bins

Keeping equipment beyond the agreed rental period without approval may result in additional charges and recovery costs.

10. Customer Responsibilities

Customers agree to:

  • Use bins and equipment only for their intended purpose
  • Follow all instructions provided by Alabama Moving Bins
  • Keep rented property reasonably clean and secure
  • Protect equipment from theft, misuse, animals and avoidable damage
  • Keep packed bins in a covered, secure location
  • Not overload bins beyond the stated customer packing limit
  • Use dollies safely and on appropriate surfaces
  • Keep children from playing on or inside bins or equipment
  • Return all rented property in substantially the same condition, ordinary wear excepted
  • Notify us promptly of damaged, missing or stolen items
  • Ensure the pickup location is safe and accessible

Customers are responsible for equipment from delivery until it is returned to and accepted by Alabama Moving Bins.

11. Weather-Resistant, Not Waterproof

Our plastic bins and attached lids provide better protection against light rain and moisture than ordinary cardboard boxes.

The bins are weather-resistant, but they are not waterproof, watertight or designed for outdoor storage, flooding, submersion or severe weather.

Customers remain responsible for keeping bins and belongings in a covered, secure location. Alabama Moving Bins is not responsible for damage caused by weather, water, improper packing or unsuitable storage conditions except to the extent liability cannot legally be excluded.

12. MoveLock Security Seals

MoveLock Security Seals are single-use, tamper-evident closures designed to help keep bin lids closed and provide visible evidence if a seal has been removed.

They are not locks and do not prevent theft or unauthorized access. Customers remain responsible for securing their property and choosing trustworthy movers, storage facilities and transportation providers.

13. Prohibited Items and Uses

Customers may not use our bins or equipment to store or transport:

  • Illegal items
  • Hazardous, explosive or flammable materials
  • Gasoline, propane or other fuels
  • Fireworks
  • Corrosive chemicals
  • Wet paint or leaking liquids
  • Perishable food requiring temperature control
  • Live animals
  • Human remains
  • Firearms or ammunition unless packed and transported in full compliance with applicable law
  • Items likely to stain, contaminate or damage the bins
  • Property whose storage or transportation would violate any law

Bins and equipment may not be altered, painted, drilled, resold, subleased or used for any unlawful purpose.

14. Packing and Personal Property

Alabama Moving Bins supplies rental bins and related equipment but does not pack, load, transport or unpack customers’ belongings unless a separate written agreement expressly states otherwise.

Customers are responsible for:

  • Proper packing
  • Weight distribution
  • Protecting fragile items
  • Selecting appropriate packing materials
  • Loading and securing bins during transportation
  • Choosing and supervising movers
  • Insuring valuable belongings

We do not take custody of, inventory or insure the contents customers place inside the bins.

15. Damage, Loss and Replacement Charges

Customers may be responsible for loss, theft, excessive cleaning, contamination or damage beyond ordinary wear.

Current replacement amounts and charges are disclosed in the Rental Agreement or applicable policy. Current working amounts include:

  • Missing or irreparably damaged bin: $20 each
  • Missing or irreparably damaged dolly: $50 each
  • Replacement MoveLock Security Seals necessitated by misuse or loss: $10 per affected bin, when applicable

Charges may be updated for future reservations. The amounts accepted during checkout or in the Rental Agreement govern a particular rental.

Moving bags specifically designated as customer keepsakes do not need to be returned.

16. Cancellations, Rescheduling and Refunds

Cancellations, date changes and refunds are governed by the Cancellation and Refund Policy displayed during checkout.

Approved refunds are generally initiated within two to three business days and returned to the original payment method. The customer’s bank or card issuer may take an additional five to ten business days to post the refund.

Reservation changes are subject to inventory and delivery availability. Applicable cancellation, rescheduling or processing fees will be disclosed in the relevant policy.

17. Communications and Electronic Consent

By submitting a reservation, you consent to receive transactional communications relating to:

  • Reservation confirmation
  • Payment
  • Delivery and pickup
  • Rental reminders
  • Equipment returns
  • Customer service
  • Safety or policy matters

Communications may be sent by email, telephone, text message or live chat.

With your separate consent, we may send promotional communications. Consent to promotional text messages is not a condition of purchase. Message and data rates may apply. You may opt out of promotional texts by replying STOP.

You agree that electronic acceptance of these Terms, the Rental Agreement and related policies has the same effect as a handwritten signature where permitted by law.

18. Acceptable Website Use

You may not:

  • Use the website for fraudulent or unlawful purposes
  • Submit false reservation or payment information
  • Attempt to gain unauthorized access to the website or related systems
  • Introduce malware, harmful code or disruptive technology
  • Interfere with website performance or security
  • Scrape, copy or extract website content through automated means without permission
  • Impersonate another person or business
  • Use the website in a way that infringes another party’s rights

We may restrict or terminate access when we reasonably believe these Terms have been violated.

19. Intellectual Property

The website and its content—including text, graphics, photographs, logos, package names, designs, moving tips and other materials—are owned by or licensed to Alabama Moving Bins and are protected by applicable intellectual-property laws.

You may view and use the website for personal, noncommercial purposes. No content may be copied, reproduced, distributed, modified, republished or commercially exploited without our written permission.

Third-party names, marks and services belong to their respective owners.

20. Third-Party Services and Links

Our website may use or link to services operated by third parties, including Booqable, Stripe, tawk.to, analytics providers and social-media platforms.

We do not control and are not responsible for:

  • Third-party websites or services
  • Their availability or security
  • Their privacy practices
  • Their content
  • Delays or errors originating from their systems

Use of third-party services may be subject to separate terms and privacy policies.

21. Website Availability and Disclaimer

We work to provide useful and accurate information, but the website and its content are provided on an “as available” basis.

To the fullest extent permitted by law, Alabama Moving Bins disclaims warranties regarding:

  • Uninterrupted or error-free website operation
  • Complete accuracy of website content
  • Continuous product availability
  • Results from calculators or package estimators
  • Compatibility with every device or browser

Bin estimators and moving tips provide general guidance only. Customers are responsible for choosing the package and packing methods appropriate for their circumstances.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Alabama Moving Bins will not be liable for indirect, incidental, special, consequential or punitive damages arising from website use, delayed access, third-party services or a customer’s use of rented equipment.

Any liability relating to a specific rental is also governed by the Rental Agreement.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

23. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Alabama Moving Bins and its owners, employees, contractors and representatives from claims, losses, liabilities and reasonable expenses arising from:

  • Your unlawful or improper use of the website
  • Your violation of these Terms
  • Your misuse of rented bins or equipment
  • Your violation of another person’s rights
  • Inaccurate information you provide
  • Contents you place inside rented bins

24. Governing Law and Venue

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any legal proceeding arising from these Terms or use of the website must be brought in a court of competent jurisdiction located in Jefferson County, Alabama.

25. Changes to These Terms

We may revise these Terms as our website, services or legal requirements change.

Updated Terms will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise stated or required by law.

Your continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms.

26. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision does not waive our right to enforce it later.

27. Entire Agreement

These Terms, together with the Privacy Policy, Rental Agreement and policies applicable to a particular reservation, constitute the agreement governing website use and online reservations.

28. Contact Us

Questions about these Terms may be directed to:

Alabama Moving Bins

Email: hello@alabamamovingbins.com

Call or text: 205.644.3771

Website: AlabamaMovingBins.com

Policies
Questions about these policies?

Call or text 205.644.3771, or email us and we’ll walk you through anything that isn’t clear.

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